Terms & Conditions

• If cancelled or modified up to 24 hours before date of arrival, no fee will be charged. If cancelled or modified later or in case of no show, 100 % of the first night's stay will be charged.
• Your credit card will be checked (pre-authorized) to ensure that it is valid and/or that sufficient funds are available.

General Policies

• Check-In time as of 14:00 hours and Check-Out time is at 12:00 hours (noon).
• Early arrival before 10:00 hours requires a guaranteed full day rate charge of one night prior to the expected arrival date.
• Check-In between 10:00 hours and 14:00 hours is subject to room availability upon arrival otherwise supplementary charge is applied.
• Late Check-Out after 12:00 hours (noon) to 18:00 hours will be charged at a half-day rate (subject to room availability).
• Late Check-Out after 18:00 hours will be charged at a full day rate as one more night's stay (subject to room availability).
• Special Request is subject to availability

Policy on Extra Bed

• One child under 12 years old stays free of charge on condition that no extra bed will be provided.
• A sum of RM 70.00nett with 1 breakfast per person per night will be charged for an extra bed.
• Only one extra bed or one cot/crib will be permitted in each room.
• Cot is subject to availability.

For Enquiries: Email: rsvn@casuarinahotels.com.my | Tel: 05 529 9999

The following restrictions apply on any reservation that requires a full payment, non-refundable or deposit:

ROOM BOOKING

• No Cancellation/Refund/Amendment
• Checkin Time: 15:00
• Checkout Time: 12:00
• Special Requests are subject to availability

SINI-DRIVE

All Sini-Drive Coupons sold by Hotel Casuarina@Meru are subject to the following terms and conditions: -

1. Once purchased, this coupon shall be non-refundable and cannot be redeemed for cash.

2. Entry into the Sini-Drive premises shall be subjected to presentation of a valid entry coupon and any lost or damaged coupon(s) shall not be entertained.

3. Smoking, drugs, liquor, alcohol and any intoxicating substance are strictly prohibited at “Sini-Drive” premises. The management/staff of Sini-Drive shall reserve its rights to refuse the entry of any person who is believed to be intoxicated.

4. Refunds shall not be given for a cancellation and/or termination due to adverse weather conditions and/or termination due to a decision by the host venue or other occurrence beyond the control of the management or due to mechanical breakdown.

5. Notwithstanding item 2 above, management/staff on duty at any given time during the screening operating hours reserves the right to refuse admission of the coupon holder for any reason whatsoever and or direct the coupon holder to leave Sini-Drive premises.

6. Vehicle parking spaces within Sini-Drive are at the sole discretion of the management/staff wherein large vehicles shall ordered to park behind sedan cars to prevent viewing obstruction and all headlights shall be turned off. No lorries shall be permitted to enter into Sini-Drive premises.

7. All drivers are to follow the management/staff’s instructions at all times for their own safety and the safety of others at “Sini-Drive” premises.

8. Coupon holder shall not be allowed to leave the vicinity of their vehicle during the screening operating hours, except to use the restroom and/or to leave “Sini-Drive” premises.

9. Should the coupon holder wish to leave “Sini-Drive” premises during the screening, they are to alert staff by turning on their parking lights and wait to be guided out from the premise.

10. By purchasing this coupon, the coupon holder and all persons travelling in the vehicle accept acknowledges and accepts that the management shall not be liable and/or held accountable for any vehicles of any kind that are damaged or have goods or items taken or stolen from them and/or the vehicle at “Sini-Drive” premises or for any vehicle collisions that may occur or injuries caused to any individual or person as a result of a collision.