Terms & Conditions

• Cancellations or modifications made up to 72 hours prior to the arrival date will not incur any charges.
• Failure to check in on the scheduled arrival date without prior notice will be considered a no-show, and the hotel reserves the right to charge the full booking amount.
• Full payment or deposit is required upon booking confirmation.
• Payments can be made via bank transfer, credit card, or debit card.
• The hotel reserves the right to cancel reservations if no confirmation is received by 4:00 PM on the day of arrival.

General Policies

• Check-in time is from 3:00 PM onwards.
• Check-out time is by 12:00 noon.
• Early check-in and late check-out are subject to availability and may incur additional charges.
• Any changes to booking dates, room types, or special requests are subject to availability.

Extra Bed Policy

• An additional charge of RM70.00 nett per person per night applies for an extra bed, inclusive of one breakfast.
• Only one extra bed or one cot/crib is allowed per room.
• Cot/Crib are subject to availability.

Government Taxes & Fees

• Effective 1 January 2025, the Perak State Government will impose a Local Service Charge (CPT) of RM3.00 nett per room per night. This applies to all room categories at Hotel Casuarina@Meru.
• A tourism tax of RM10.00 nett per room per night applies to all foreign passport holders staying at accommodation premises in Malaysia.

For Enquiries, kindly contact us via: Email: rsvn@casuarinahotels.com.my Tel: +605 529 9999

The following restrictions apply on any reservation that requires a full payment, non-refundable or deposit:

ROOM BOOKING

• No Cancellation/Refund/Amendment
• Checkin Time: 15:00
• Checkout Time: 12:00
• Special Requests are subject to availability

1. This promotion is valid from 1st to 31st May 2026.

2. Applicable for weekdays and weekends.

3. Surcharge of RM50.00 will occur during festive seasons and public holidays.

4. Direct payment to Hotel is required. Not applicable for payments via LO/LOU/eP or for any group bookings.

5. Additional RM3.00/nights for Caj Perkhidmatan Tempatan.

6. This offer cannot be redeemed with any other ongoing offer or promotion.

7. Cancellations must be made at least one day before the arrival date.

8. For reservations, please contact us at 05-529 9999 or email : rsvn@casuarinahotels.com.my.

1. This promotion is valid from 1st to 31st May 2026 and is applicable on both weekdays and weekends.

2. A surcharge of RM50.00 per night applies during festive seasons and public holidays.

3. Additional RM50.00 for room update to Stusio Suite Room Category.

4. Full payment must be made directly to the hotel. This offer is not applicable to payments made via LO/LOU/eP or to any group bookings.

5. This offer cannot be combined with any other ongoing discounts, promotions, or special offers.

6. Cancellations must be made at least one (1) day prior to arrival.

7. For reservations, please contact us at 05-529 9999 or email : rsvn@casuarinahotels.com.my.